Courier Prices & Delivery Information
We deliver Nationally via DPD courier. Please check with us if you are in the highlands or Islands
MINIMUM ORDER 7kg. Boxes which are not full will quickly defrost so I will automatically refund boxes which do not meet the minimum requirement
We now have a new account with DPD which is specifically for delivering perishable goods. We place a sticker on the box so that your driver knows they must leave the box(es) and not take them back to the delivery hub.
Hopefully this will work out better going forward, but please note that you cannot re-arrange a delivery date for next day, or to another address, as this will delay the box by one day and it is DPD’s policy to destroy the box if not delivered in 48hrs.
We will not take responsibility for this. The only exception is if the delivery failed because of an error on our part or DPD.
We will not replace or refund any orders which have been refused, if the delivery has taken 48 hours as the food will be perfectly fine to feed.
If you are unable to be home for receipt of the delivery – we much prefer that you are – you must arrange for a safe place to leave the box(es), otherwise DPD will not leave the box(es), and they will not accept responsibility for the box(es), which means we will not refund or replace in these circumstances either.
New Courier Delivery Schedule
If you are in the Scottish Highlands, any of the British islands, or not UK mainland please ring 01803 872041 for a courier price. Glasgow and Scotland can take 48hrs so we will not send out deliveries to Scotland on Thursdays
From time to time we may have to make substitutions to an order. We do look at an order and will only substitute with proteins already ordered, but please list any intolerance’s, or if you prefer a refund, in the comment box at the end of checkout.
- Orders from 10am Thursday, Friday Saturday and up to 10 am Sunday will be delivered on Tuesday.
- Orders from 10am Sunday and up to 10am on Tuesday, will be delivered on Wednesday
- Orders from 10am Tuesday and up to 10am Wednesday, will be delivered on Thursday.
- Orders after 10am Wednesday and up to 10am Thursday, will be delivered on Friday.
- Bank holiday orders will only be posted out on Tuesday, Wednesday and Thursday.
This only applies to website orders, NOT telephone or email orders.
Dog food is perfectly fine to re-freeze.
We are sorry but once an order has been placed it cannot be added to or changed.
Weights & Prices
|£5.00 for 7kgs||£20.50 for 80kgs|
|£8.00 for 20kgs||£24.50 for 100kgs|
|£10.00 for 30kgs||£28.50 for 120kgs|
|£12.00 for 40kgs||£34.40 for 150kgs|
|£14.00 for 50kgs||£48.50 for 200kgs|
|£16.50 for 60kgs|
N.B. 2 x 500g is calculated at 1kg. Anything over the weights specified will be charged at the higher delivery price.
Please add any delivery instructions for courier in comments box right at the end of checkout.
Also any substitution requirements in the event we have run out of stock.
We now have a checkout price, £3.00, Royal Mail 2nd class click and drop service, for our DEHYDRATED TREATS if this is all you want to order i.e. no raw frozen food. There is no minimum weight and the delivery price is for orders up to 2 kg. If you go over 2 kg we may ring you to pay another delivery cost before we dispatch your order or if you know you want over 2 kg then you can make 2 orders. Raw treats can be added to frozen food boxes but these may increase the chance of food being defrosted and we will accept no liability if this is the case. We will endeavour to get treats ordered before 10 am, out for delivery that day but delays may happen if we are out of stock. We will advise you via email if this is the case.