Courier Prices & Delivery Information

****** PLEASE SEE BELOW, AT THE BOTTOM OF THIS PAGE, FOR DPD GUIDELINES AND STATEMENT THAT AFFECTS CUSTOMERS DURING THE COVID-19 OUTBREAK ******

We deliver Nationally via DPD courier. Please check with us if you are in the Highlands or Islands. We do not deliver to Ireland

MINIMUM ORDER 7kg: Boxes which are not full will quickly defrost so I will automatically refund boxes which do not meet the minimum requirement

We now have a new account with DPD which is specifically for delivering perishable goods. We place a sticker on the box so that your driver knows they must leave the box(es) and not take them back to the delivery hub.

Please note that once dispatched you cannot re-arrange a delivery date for next day, or to another address, or change delivery instructions as this could delay the box by one day, and it is DPD’s policy to destroy the box if not delivered in 48hrs.

The Dogs Butcher will not take responsibility any changes made to the delivery by yourselves after dispatch. The only exception is if the delivery failed because of an error on our part or DPD. Then we will refund. A refund will only be issued in these circumstances. We will not replace or refund any orders which have been refused, if the delivery has taken 48 hours, as the food will be perfectly fine to feed.?

If going away on holiday, please allow 48 hrs for delivery.

DPD will deliver between the hours of 8am and 6pm but it could be even earlier and later during busy periods, IF you want a box to be delivered to your place of work please bare this in mind as we cannot tell DPD what time to deliver unless its a pre 12pm which will be from 8am to 12pm at an extra cost to yourself

If you are unable to be home for receipt of the delivery – we much prefer that you are – you must arrange for a safe place to leave the box(es), which should be stipulated when you order otherwise DPD will not leave the box(es), and they will not accept responsibility for the box(es), which means we will not refund or replace in these circumstances.

From time to time we may have to make SUBSTITUTIONS to an order. We do try to substitute with proteins already ordered, or whole game for another whole game but please list any intolerance’s, or if you prefer a refund, in the comments box at the end of checkout. We can not refund if you have not done this

No item will be refunded for substitutions if there are no instructions regarding this.

New Courier Delivery Schedule

  • Orders from 10am Thursday, Friday Saturday and up to 10 am Sunday will be delivered on Tuesday.
  • Orders from 10am Sunday and up to 10am on Tuesday, will be delivered on Wednesday
  • Orders from 10am Tuesday and up to 10am Wednesday, will be delivered on Thursday.
  • Orders after 10am Wednesday and up to 10am Thursday, will be delivered on Friday.
  • Bank holiday orders will only be posted out on Tuesday, Wednesday and Thursday.

This only applies to website orders, NOT telephone or email orders. Dog food is perfectly fine to re-freeze. We are sorry but once an order has been placed it cannot be added to or changed.  

PLEASE ASK FOR THE 10% DISCOUNT CODE ON 80KGS AND OVER 

Weights & Prices

6.00 for 7kgs23.00 for 80kgs
9.00 for 20kgs27.00 for 100kgs
12.00 for 30kgs31.00 for 120kgs
15.00 for 40kgs40.00 for 150kgs
16.50 for 50kgs52.00 for 200kgs
18.00 for 60kgs
N.B. 2 x 500g is calculated at 1kg. Anything over the weights specified will be charged at the higher delivery price. Please add any delivery instructions for courier in comments box right at the end of checkout.  Also any substitution requirements in the event we have run out of stock. TREATS We now have a checkout price, £5.00, next day delivery DPD, for our DEHYDRATED TREATS if this is all you want to order i.e. no raw frozen food. Raw treats can be added to frozen food boxes but these may increase the chance of food being defrosted and we will accept no liability if this is the case. We will endeavour to get treats ordered before 10 am, out for delivery that day but delays may happen if we are out of stock. We will advise you via email if this is the case. Adding treats to raw food orders will void any special offers we have on raw treats

DPD STATEMENT REGARDING COVID-19

As you would expect DPD has plans in place to deal with the escalating Coronavirus situation in the UK and across the world. We are aware that you, our customers, need to understand our response and we have therefore prepared the following update.

As the situation is extremely fast-moving we will issue updates weekly or more frequently if further announcements are made by HM Government.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

2. Parcel collection and delivery operations in DPD countries abroad

At present all international parcel operations continue as normal, including in Italy. All DPD depots and hubs in Europe are working as normal and we have no closures.

Our operation in Italy is NOT majorly affected by the restrictions introduced by the Italian Government and largely continues as normal, although there are some restrictions when delivering to certain business locations.

We are also seeing some reduced air capacity to destinations in the Far East, including China, Japan, Korea, Singapore and Hong Kong, but at present this is only leading to 24 hour delays.

We will issue an International Destination Specific update next week. In the meantime if you have any queries regarding individual destinations please contact your Account Manager.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms. In addition, we have asked our drivers, where possible to use antibacterial wipes to clean hand-held units between signatures.

5. In the instance of any individual, DPD personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is inline with the latest policy advice issued by HM Government.

7. DPD agency staff

Our agency staff providers have confirmed to us that they have communicated the latest Government guidelines to all their workforce. We are assured that any agency staff working at DPD have been briefed as extensively as our own teams.

8. Sick pay for DPD employees and self-employed owner drivers

Our employees will be paid in accordance with our Company Sick Pay Scheme. Employees not eligible for Company Sick Pay will receive Statutory Sick Pay (SSP) from day one of absence inline with recent Government changes.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. DPD employees and owner drivers with the virus

At present we do not have any reported cases.

10. Mail and parcels from China or other affected areas

There is currently no evidence that you can catch Coronavirus from parcels and letters.