Courier Prices & Delivery Information
MINIMUM ORDER 7kg . We will not be responsible for orders which have defrosted within 48hrs after leaving our unit if minimum order is not adhered to. Boxes which are not full will quickly defrost in warmer months.
We now have a checkout price, £3.00, royal mail 2nd class click and drop service, for our DEHYDRATED TREATS if this is all you want to order i.e. no raw frozen food. There is no minimum weight and the delivery price is for orders up to 2 kg. If you go over 2 kg we may ring you to pay another delivery cost before we dispatch your order or if you know you want over 2 kg then you can make 2 orders. Raw treats can be added to frozen food boxes but these may increase the chance of food being defrosted and we will accept no liability if this is the case. We will endeavor to get treats ordered before 10am, out for delivery that day but delays may happen if we are out of stock. We will advise you via email if this is the case
New Courier Delivery Schedule.
If you are in the Scottish Highlands, any of the British islands, or not UK mainland please ring 01803 872041 for a courier price. Glasgow and Scotland can take 48hrs so we will not send out deliveries to scotland on Thursdays
From time to time we may have to make substitutions to an order. We do look at an order and will only substitute with proteins already ordered, but please list any intolerances, or if you prefer a refund, in the comment box at the end of checkout.
- Orders from 10am Thursday, Friday Saturday and Sunday and up to 10am Monday, will be delivered on Tuesday.
- Orders from 10am Monday and up to 10am on Tuesday, will be delivered on Wednesday
- Orders from 10am Tuesday and up to 10am Wednesday, will be delivered on Thursday.
- Orders after 10am Wednesday and up to 10am Thursday, will be delivered on Friday.
- Bank holiday orders will only be posted out on Tuesday, Wednesday and Thursday.
This only applies to website orders, NOT telephone or email orders.
Although we quote delivery as 24 hours, we cannot guarantee this and cannot be held responsible if the courier takes a little longer. We use boxes which are fully insulated and top quality. They do not have inserts but are fully molded polystyrene with a cardboard outer, and our food has been returned back to us after 5 days with only the outer layer slightly defrosted. We will not accept responsibility for orders refused after 48 hours if the courier has taken this long to deliver
Dog food is perfectly fine to re-freeze.
We are sorry but once an order has been placed it cannot be added to or changed.
Weights & Prices
N.B. 2 x 500g is calculated at 1kg. Anything over the weights specified will be charged at the higher delivery price.
|£5.00 for 7kgs||£20.50 for 80kgs|
|£8.00 for 20kgs||£24.50 for 100kgs|
|£10.00 for 30kgs||£28.50 for 120kgs|
|£12.00 for 40kgs||£34.40 for 150kgs|
|£14.00 for 50kgs||£48.50 for 200kgs|
|£16.50 for 60kgs|
Please add any delivery instructions for courier in comments box right at the end of checkout.
Also any substitution requirements in the event we have run out of stock.